Refund and cancellation policy
This policy applies to professional reporting and workshop engagements offered by Utility Cypress Path Ltd. It does not cover physical goods or software subscriptions, which we do not sell on this site.
Eligibility
Refunds are considered when work has not started, when we cancel an engagement we cannot deliver, or when a written proposal allows a cooling-off period. Once analysis of your sample has begun, fees are generally non-refundable except as stated below.
Timeframe to request
Refund requests should be emailed to contact@utilitycypresspath.click within 14 days of the triggering event (cancellation confirmation, missed delivery date, or discovery of a material scope error attributable to us).
Full and partial refunds
If we cancel before kick-off, you receive a full refund of fees paid for that engagement. If you cancel more than 10 working days before a scheduled workshop or audit start date, we refund fees paid minus any non-recoverable preparation already agreed in writing. Cancellations inside 10 working days may receive a partial refund of up to 50% if no sample analysis has started.
Non-refundable items
Completed reports, delivered workshop sessions, monthly insight cycles already produced, and third-party venue costs booked at your request are non-refundable.
Deposits
Audits and workshops may require a deposit (typically 30%) to reserve a start date. Deposits are applied to the final invoice. Deposits become non-refundable once sample transfer and analysis begin.
Rescheduling
You may reschedule a workshop or kick-off once without charge if you give at least 5 working days’ notice. Later changes may incur a rescheduling fee reflecting lost diary time.
No-shows
If your attendees do not join a confirmed workshop without prior notice, the session fee is due in full. We will offer one courtesy reschedule at our discretion.
Work already started
If analysis or drafting has started and you withdraw, fees for work completed to date are payable. Unused prepaid monthly reporting cycles may be credited toward a future cycle within 3 months; cash refunds for started retainer months are not offered.
Process and timing
Approved refunds are processed to the original payment method within 14 working days of approval. You will receive email confirmation of the amount and reference.
Contact for refunds
Email contact@utilitycypresspath.click or call 0151459203 with your proposal reference and reason for the request.