Engagements

Search behaviour reporting you can commission

Every engagement centres on how people use search inside your application—query patterns, empty results, and the wording gaps that sit between your catalogue and their language.

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In-App Search Behaviour Audit

A fixed-scope review of how people use search inside your application, with a written report of query patterns, dead ends, and practical next steps.

2–3 weeks · Remote engagement with optional Liverpool kick-off

From £2,400 per audit

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Monthly Search Insight Reports

A recurring written brief on shifting query trends, new zero-result terms, and content gaps worth addressing that month.

Monthly cycle · Retainer reporting

From £850 per month

Team discussion around a table with sticky notes

Query Taxonomy Workshop

A facilitated half-day session that maps real user phrasing to the categories, synonyms, and labels your product should recognise.

Half day plus follow-up notes · Half-day workshop (remote or on-site in Merseyside)

From £1,100 per session

Person reviewing documents with a laptop

Search Readiness Assessment

A shorter diagnostic for teams preparing a search redesign: what to measure, what data you already have, and where reporting should start.

5–7 working days · Fixed diagnostic

From £950