Engagement
In-App Search Behaviour Audit
A fixed-scope review of how people use search inside your application, with a written report of query patterns, dead ends, and practical next steps.
Who it is for
Product and support leads who need a clear picture of in-app search use before changing filters, ranking, or help content.
What you receive
A written behaviour report covering top queries, failed searches, synonym gaps, and recommended wording or ranking changes.
Included
- Access briefing and data sample checklist
- Query log review for an agreed window (typically 30–90 days)
- Failed-search and zero-result analysis
- Written report with prioritised recommendations
- One 60-minute walkthrough call
Outside this scope
- Engineering implementation of ranking or UI changes
- Ongoing monitoring after the audit window
- Access to systems we cannot safely review under your policies
How the work runs
- Scope call to agree data sources and the review window
- Secure transfer of anonymised query samples
- Analysis of patterns, intent clusters, and friction points
- Draft report for your review, then final delivery and walkthrough
Preparation
Anonymised search logs or exports, a short tour of the search experience, and a named contact for clarifying questions.
Constraints
We work with anonymised or aggregated query data only. Personal identifiers must be removed before transfer.
Who delivers it
Led by a senior analyst at Utility Cypress Path Ltd, based in Liverpool.